Archive for the ‘The Future’ Category

A day of digital detox

Wednesday, July 6th, 2011

Yesterday,  thanks to a Baby Bell conglomerate who shall remained unnamed, our office got an unintended retreat from our lifeline, the Internet.

For the first hour, sheer terror set in.  No email, no Facebook, no Twitter, no website access – the very tools of our trade were literally inaccessible.  By hour three, with a bevvy of IT and AT & T (whoops, spilled the beans) specialists working on our equipment like a fine-tuned team of neurosurgeons, panic had turned to acceptance.

Forced to work offline, some began writing, others reading printed materials and whitepapers long ago placed in the “Must Read” box.  Though disconnected from the 21st century, we connected with each other, our clients and our industry by makeshift methods our grandparents would have thought customary.

Yet an inexplicable calm and sense of accomplishment filled the air, even into hour five.  We had unintentionally yet successfully “unplugged” for the day. Instead of Armageddon, we experienced a temporary respite from the online hullabaloo.  We caught our collective breaths, read about advancements in our industry, brainstormed aloud and on paper, and recollected (or for the youngers, learned) what it was like to be marketers in the pre-digital era.

The Internet is back up today. While we’re all ecstatic to have the trappings of our modern workspace back, our unintentional day of surrender taught us that an occasional day spent unwired can be a beneficial and even necessary experience.

In fact, we can’t wait to tell everyone on Facebook about it!

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Goodbye, dear friends

Friday, April 15th, 2011

I have spent the better part of the morning UNFOLLOWING people on Twitter and Facebook. Why? Because they serve no purpose in my life.  Social media is called “social” for a reason.  It’s about conversation and engagement; about you keeping  up-to-date on my life and you on yours because we no longer have the time or energy to call or write each other.  I accepted your friend request (or vice-versa) because I thought you wanted to connect.  If  you’re not willing to play along, then slowly step away from my social media.

Who are these people I cast aside?

1. It’s All About Me’s:  You know the type. Their kid got accepted early decision to Harvard, they were awarded top agent in the nation, they’re in the celebrity green room at the Super Bowl (and posting everything from a photo of the Packers-colored rice on their dinner plate to pictures with sports stars way past their prime).  Along the way, you’ve liked most of their posts, congratulated their kids, and even let them know how jealous you are that they got to pose next to 90′s superstars.  Yet they have NEVER commented on your posts or re-tweeted you.  It’s like being at a cocktail party with someone that talks and talks and never asks about you.  So I did what I’d do at a party.  Excused myself and walked away.

2. Lurkers: These are the followers that hide in the shadow, catching you at the market with a “That was a great photo of you at the Chamber meeting last week.  Oh, and hope your mom is feeling better after her surgery.”  What?  I actually friended this person?  Why doesn’t he make his online presence known?  Why doesn’t he ever comment about himself or his family? Why doesn’t he tell me he reads my posts and looks at my photos? Isn’t this supposed to be about engagement and two-way streets?  To me, these people are creepy; not self-sacrificing.   Truly altruistic people wouldn’t join Facebook.  Lurkers are the ones you really have to watch out for.  They’re watching your every move stealthy.  What are they afraid of?  Why don’t they interact?  All I know is I’m afraid of them, so buh-bye!

3. Door-to-Door Salesmen:I’ve been pitched everything from slippers to rap dance lessons online.  And the answer is still NO.  If I wanted high quality Botox/mattress pads/insect repellent or any of the myriad of over-priced clothes, shoes, jewelry and/or purses you hock incessantly, I promise, you would be the first one I’d call.  In the meantime, how about telling me what you’ve been up to since we last saw each other in eighth grade?   Posting a few pics of your family instead of your “exclusive” spring product line?  I actually care a lot more about where you’re gong on vacation than I do about the hostess points I could get for inviting my friends to your Tupperware party.  If you want to join the conversation, jump in.  But for now, I’m done hearing about your purses that match my eyes and also make dinner for five as well.  Ta-ta!

4. Eeyore’s: Your kid has a 103 fever for the third time this year, your mother had emergency surgery, your car broke down and you don’t have the money to fix it, and your husband lost his job.  Guess what?  Me, too.  I have no problem hearing about the bumps in your road once in awhile, nor do I have a problem posting mine. But honestly, did you miss the half-full glass over there?  I generally have a high tolerance for pain, but not for your daily woe-is-me epic.  Go find me three positive things to say about your day, and I might let you back in.

5. TMI’s: These used to come yearly in Christmas letters; now we get them daily, and some recent ones have been doozies.  How do I say this delicately?  I DO NOT CARE TO KNOW ABOUT YOUR HUSBAND’S COLONOSCOPY OR WHAT HE HAD TO DRINK BEFOREHAND.  NOR DO I CARE HOW LONG HIS SURGICAL SCAR IS OR WHAT IS COMING OUT OF IT.  Enough said.  Hasta la vista, baby.

I am the first to admit I’m not perfect.  I’ve posted a few items that I later deleted; I’ve embarrassed my kids; I even had a local store owner send me hate mail for a post I wrote about his poor business practices.  But one thing I know I am is a good social citizen.  I’m in this to learn as much about you as I can; to celebrate your joys and cry along with you if needed.  I friended or followed you for the same reason.  Maybe it’s me.  Maybe I expect too much out of this “social” media stuff.  But until I get back from you what I put into it, I’m done with you.  I hate to say this, but it’s likely for your own good.

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Don’t buy into the Facebook iframes hype–YET

Thursday, March 10th, 2011

Courtesy of blog.madarco.net

We have been diligently researching the Facebook switch on Friday from FBML to iframes.  Our advice?  Don’t panic. Static FBML will be around for awhile.

All this move changes is that developers and designers now need to know HTML and have access to a hosted site in order to make custom applications and graphics for your Facebook page. Most page owners don’t realize that this is simply a change in how the coding of a Facebook app (i.e. a custom page) works.  It’s a slow phasing out of Static FBML, Facebook’s proprietary application that allows users with little coding experience create custom tabs Facebook Pages.

With an iframe application, the main difference is that content must now be located within an HTML document that is hosted outside of Facebook’s servers—usually, your own website (although they can and should be hidden). An iframe is simply HTML code or “inline frame.”  Basically, customs apps will now be a hosted “web page” layered on top of your Facebook Page.  And your designer will need to know HTML.

There is already a lot of hype surrounding this change, and a lot of companies are trying to make money off of it, such as Wildfire and Involver, to name a few.  Don’t buy into the propaganda.  Remember that “Free for 3 months” is not ultimately free.

In fact, there’s even a possible SEO downside to switching to iframes. At present, search engines do not crawl content within iframes, so anchor text links on your existing FBML tabs will not be crawlable.  Unless something changes, iframes have absolutely no search engine value, and FBML does.

Your existing Static FBML tabs (like welcome pages and contests) will be fully supported by Facebook for a while. They can still be edited or replaced with new FBML code. No page owner with FBML-based apps needs to panic.  When your current FBML apps no longer serve your audience, that’s the time to look into iframes.  Right now, the cost of recoding into HTML and adding monthly hosting fees are too high to justify a switch.

For the near future, there is no reason we can see to upgrade existing static FBML tabs to iframes. Rest easy for now, Facebook  friends.

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Old news and the new 24/7

Tuesday, August 24th, 2010

The current plan to revive Newsweek plan is silly: reliance on a better look for the magazine, and offering discounts to subscribers who want to buy books. (Last I checked, Amazon.com offered major discounts on books — without having to subscribe to Newsweek. And they offered them as digital downloads, too.)

That’s essentially a 1907 model.

Newsweek’s only hope — after the new owner loses his pants, having already lost his shirt on it — is to make it immediate and interactive. NewsWEEK, aping  Time, was intended to encapsulate all the news in a timely fashion for busy people. People too busy to read 2-3 newspapers a day, as was the norm at the time. That was 1933.  Today, no one would wait a week to find out anything; that’s why the magazine’s best hope is in realizing that the news and information cycle is now 24/7 — 24 seconds, every 7 minutes — and that much of the news comes from individual users, not from press poobahs sitting on high.

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Do ads enhance your life?

Tuesday, June 8th, 2010

Daily life consists of so many details that can be lumped into the category of “minutiae”.  All those little things you hardly notice but subconsciously take in.  More often than not, advertising falls into this category.  From television, to radio, internet banners, pop-ups, emails, billboards, and especially all of the social media we engage in – the average American is exposed to hundreds of commercial messages every day.  We all say we’d rather do without them.  Many people pay for services that remove them like XM Radio or Tivo.  But do we really hate them?

I personally think that people have a love affair with marketing.  Though, I’m aware my opinion might be slightly biased.  After reading this article, I realized that these messages reach far deeper than simply getting people to buy.  Even if you don’t notice it outright, you probably let media influence you in more ways than one.  Marketing can inform and entertain, break up your commute or just provide an endless amount of conversation.  Now it seems that commercialism may even help you like your favorite show better.

Some of it is good, a lot of it is mediocre, and (let’s face it) there are some downright ugly messages out there in the world of marketing.  When was the last time you laughed or cried at an ad? How about the last time you bought a product after seeing their media? Do you think those commercial breaks help you enjoy your favorite show more? Let us know what you think.

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Social media impressions score big

Tuesday, April 20th, 2010

We all knew that social media was important and our friends and fans sharing and liking our posts was fabulous.

A report was released today from Nielsen and Facebook that confirms that social impressions are more than fabulous, they increase someone’s intent to purchase.

The Value of Social Media Ad Impressions” study measured the impact of 3 types of Facebook ads and how their coordinated usage affects ad recall, awareness and purchase intent. They “analyzed survey data from more than 800,000 Facebook users in response to more than 125 Facebook ad campaigns from 70 brand advertisers.”

Here are the three Facebook ads they looked at:

The study results showed how the combination of paid media (ads) and earned media (wall posts, likes, shares) significantly increased all three measurements (ad recall, awareness and purchase intent) than paid ads alone.

Combining paid media with earned media created:

  • 9% increase in awareness
  • 6% increase in purchase intent

These numbers are compelling. But what does it mean for your business?

People are influenced much more by their friends than our ads alone. Engaging in social media is your way to bridge the gap to share directly with your customers and, in turn, your customers’ network will grow your business.

Use ads in the right places to reach the right audience but be sure to engage with your customers where they are already (Facebook, Twitter, etc.). Create conversations and share relevant information that makes it impossible for your customers to not talk about you, like you and share your links.

Are you taking advantage of social media impressions?

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My own blank screen day

Saturday, April 3rd, 2010

Today, I experienced my own unintended blank screen day. For the first time in years, I spent 6 full hours without online access. Sure, I’ve spent 6 hours away from the Internet, but of my own choosing.  Today, silence was thrust upon me by the California desert and a mobile broadband card that can’t connect in this desolate terrain.

Now I know how addicts feel.  Other than for prolonged absences from Diet Pepsi, I’ve never experienced withdrawals like I did today.  Hello, my name Lisa and I am an Internet addict.

My job as a social media specialist notwithstanding, I use the internet in almost every facet of my life.  What do cook for dinner? FoodNetwork.com.  How to tie my son’s tie for a school event? YouTube.  Visiting east coast colleges with my son? CollegeWeekLive.com. I even solve stupid fights on Google, like a bet my husband had with his friend during the Olympics.  (How many Winter Olympics sports are there? Answer: 15).  That one actually cost me money.

How did we exist before we had the world at our fingertips?  As I ponder this  amidst the never-ending desert horizon—not a building or person in sight—it occurs to me that maybe we didn’t need to.

Here I sit in a car with my family, laughing about silly city names, admiring the beautiful native plants in bloom, and listening to rap music that gives me a headache but simultaneously exposes me to my kids’ minds. 

My phone isn’t ringing, and Skype isn’t sounding. I’m unplugged from the world wide web, but I’m totally tuned in to the world around me.

I could—and should—get used to this.

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Don’t stop playing in the middle of the game

Friday, March 19th, 2010

facebook_logo2While working on Counterintuity’s Facebook page yesterday, I happened upon a page we set up for a client.  Sadly, it hasn’t been touched since the day we finished a detailed marketing plan last summer.

This company is far from alone.  Though Facebook doesn’t release stats on inactive business (or personal) pages, I come across them daily.

To me, this is akin to training all season for the championship game and then dropping out in the first quarter.  Why would you spend all that (insert: time, money, effort, frustration) building a social media network and not use it?  Would you build a custom home and not move into it?

Facebook is free.  It’s easy.  And it tells people more about your business than you may realize.  A stale Facebook page says a) you’re no longer in business; b) you’re too busy to care about your fans or c) you don’t keep up with technology trends.  All three scenarios are troubling and lead me straight to your competitor(s).

Even if you’re not the cool kid on block-al la Victoria’s Secret PINK, consumers today expect you to be a player.   You don’t need a pimped-out Facebook or Twitter page just to stay in the game. 

Social media “housekeeping” should take small companies no more than 30 minutes a day, tops.  It can be done by anyone with knowledge of your company or products. Toss the excuses.  If you don’t have time, your secretary or intern does (and they’re probably young enough to understand the process).  Make a commitment now to spending time daily to keep your fans updated and engaged.

After all, if your online pages are slowly rotting away, then so is your reputation.

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Blippy

Thursday, March 11th, 2010

Let me get this straight.  Blippy.com, a new social media darling, wants me to sign up, enter my credit card information, and help me announce to the world my each and every purchase.  “Blippy is a fun and easy way to see and discuss what everyone is buying,” their slogan says. “Blippy provides transparency into normal everyday things.”  Passive sharing, they call it.

This is wrong on oh-so-many levels!

1. Why would anyone consider that my $7.58 spent at Subway today be considered newsworthy in any way?  Unless you own Subway stock, this tidbit is about as exciting as my Twitter “friends” who broadcast their daily coffee count each morning.  What could one possibly gain from knowing not only where I buy my java,  but what I spent on it?

2. Why would I give my credit card to a group of 20-something (if that) web developers who have dropped out of Stanford and are working out of a leaky basement in East Palo Alto?  I could trust a white-collar felon more than I’d trust a group of shabby, hungry frat boys looking for a meal ticket.

3. People can not only see how much the purchase cost, but also a detailed list of what was bought.  Sorry, but there are people I don’t want seeing “Rite Aid.  Feminine products. 4.92″

4. The Colbert report calls Blippy “More exciting than old receipts!”  ‘Nuff said.

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Lee Wochner serves as guest columnist for National Arts Marketing Project

Thursday, December 17th, 2009

NewNAMPlogoArts organizations: The economic bust is over. Most of what was going to break, broke. And you survived.

Now’s the time to light your fuse and make the most of an improving economy. It’s time to get ready for the boom.

I know: If you’re like most arts organizations, you’re probably not over with that bust just yet. But if you believe that everyone would have been better off being better prepared, here’s your chance to get ready for the upside that will surely follow. The private sector knows this; last week, three of our largest clients rolled out significant expansion plans for 2010. Arts companies can – and should – grow in the boom too.

These five easy steps will help you reignite your company.  Read more>

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