In this case, I just got off the phone with Pitney Bowes, whose monthly fee to us for our postal meter had crept upward from someplace in the twenties to $32.46, and who now sent us a polite letter informing us that they were automatically signing us up for a $15.99 annual fee for the Postal Education Program.
The latter was the final straw. Automatically enrolling customers in programs they don't ask for (let alone don't need) is insulting. So, filled with brio and outrage, I called to cancel the entire program, knowing full well what they would do: seek to keep me by renegotiating.
So here was their offer:
1. They would cancel the offending program.
2. They would lower our monthly bill to $19.99.
3. They would waive the last month's bill.
Tally the results for one year and you've got $198 plus change. For a 19 minute call.
Lessons in this:
1. Seemingly little charges and incremental increases add up.
2. Yes, it's worth the phone call to protest.